How to Edit Knowledge Channel Structure and Content

Editing the content and structure of your Knowledge Channel helps you to effectively curate and display channel content, ensuring your target audience enjoys a seamless and engaging user experience.

>>> This article is for Researchers and Insights Experts.

FYI - You might know Knowledge Channels by another name - check out our glossary to find out!

To add a new section to your Knowledge Channel:

  1. Navigate to the Knowledge app from the left-hand side navigation bar

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  1. Switching to the curated view from the top of the page

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  1. Navigate to the “Knowledge channels” tab

  2. Click on the Knowledge Channel you want to edit

  3. Scroll down below the last section

  4. Click on the “Add Section” button

Adding section - Knowledge channel.png

The section will be immediately created.

7. Give your section a title that describes the theme of the Knowledge Zones you will add

Your Knowledge Channel section is now ready for you to start adding content.

To delete a section, click the Gear icon 1.png in the top right corner and select “Delete”.

Deleting section - Knowledge channel.png

 

To change the order of the Knowledge Channel sections:

  1. Click on the Gear icon 1.png in the top right corner of the section

  1. Select where you want to move it from a dropdown menu

Moving sections - knowledge channel.png

 

To add content from a Knowledge Channel section: 

  1. Navigate to the Knowledge app from the left-hand side navigation bar

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  1. Switching to the curated view from the top of the page

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  1. Navigate to the “Knowledge channels” tab

  2. Click on the Knowledge Channel you want to edit

  3. Find the section where you want to add the content

  4. Click anywhere on the empty gray placeholder

Add content - Knowledge channel.png

A new window will pop up where you can select the Knowledge Zones you want to add to the section.  

7. Search for the needed Knowledge Zones by typing in a search term and applying filters

8. Select the Knowledge Zones you want to add by ticking the checkbox in the top right corner of the content card

Selecting Knowledge Zones.png

  1. Click the “Done” button in the bottom right corner of the window

The content will be immediately added to the Knowledge Channel.

You can also move content from one section to another.

10. Click on the Three-Dot menu3.pngin the top right corner of a content card you want to move

11. Click “Move to Section“

12. Select the section where you want to move the content

Moving content - knowledge channels.png

The content will be immediately moved to the selected section.

 

To remove content from a Knowledge Channel section: 

  1. Find the section where you want to remove the content

  2. Click on the Three-Dot menu 3.png in the bottom right corner of a content card you want to remove

  3. Click “Remove“

Removing content - knowledge channels.png

 

Insider Tips: 

  • Only internal experts with special platform permissions can create Knowledge Channels

  • Use the search and filter feature when adding content to your Knowledge Channel to save time and effort

  • Only Knowledge Zones can be added to a Knowledge Channel – if you want to add additional types of content, create an Expert Channel

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