How to Create a Knowledge Channel

Creating a Knowledge Channel helps your user community access key insights and information by creating a dedicated space to post and share targeted content about a specific topic or theme. 

>>> This article is for Researchers and Insights Experts.

To Create a Knowledge Channel: 

  1. Go to your Promote Knowledge Inbox
  2. Move to the “Knowledge Channels” tab
  3. Click on the Plus Sign Icon  in the top right corner of the inbox

A new window will pop up where you can name, describe, and define a target audience for your Knowledge Channel.

  1. Give your Knowledge Channel a descriptive title
  2. Provide a clear and concise description of the expected topic, theme, or type of content
  3. Select users or a user group from the “Members” dropdown to define your target audience
  4. Click on “Next” in the top right corner of the window

In the next window, you will be prompted to choose Knowledge Zones to add to your Knowledge Channel.

  1. Select the Knowledge Zones you want to add by ticking the checkbox in the top left corner of the content card  
  2. Click the “Done” button

Your Knowledge Channel will be created and pushed to your target audience's homepage. You can also start to add team members, update the channel settings, and add new sections and content.

Insider Tips: 

  • Only internal experts with special platform permissions can create Knowledge Channels
  • Only Knowledge Zones can be added to a Knowledge Channel – if you want to add additional types of content, create an Expert Channel
  • Use the search and filter feature when adding content to your Knowledge Channel to save time and effort
  • Only Knowledge Zones can be added to a Knowledge Channel – if you want to add additional types of content, create an Expert Channel  

 

 

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