Creating a Knowledge Channel allows you to provide your user community with a dedicated space to access and share key insights and targeted content on specific topics or themes.
>>> This article is for Researchers and Insights Experts.
FYI - You might know Knowledge Channels by another name - check out our glossary to find out!
To Create a Knowledge Channel:
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Navigate to the Knowledge app from the left-hand side navigation bar
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Switching to the curated view from the top of the page
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Navigate to the “Knowledge channels” tab
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Click on the Plus Sign icon
in the top right corner of the inbox
A new window will pop up where you can name, describe, and define a target audience for your Knowledge Channel.
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Give your Knowledge Channel a descriptive title
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Provide a clear and concise description of the expected topic, theme, or type of content
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Select users or a user group from the “Target Audience” dropdown to define who will see the channel
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Add more owners by selecting users or a user group from the “Owners” dropdown
- Click “Next” in the bottom right corner of the window
In the next view, you will be prompted to choose Knowledge Zones to add to your Knowledge Channel.
10. Select the Knowledge Zones you want to add by ticking the checkbox in the top right corner of the content card
11. Click “Done” in the bottom right corner of the window
Your Knowledge Channel will be created, and the target audience will be able to see the content of your Knowledge Channel in the Knowledge app.
You can also start adding more team members, update the channel settings, and add new sections and content.
Insider Tips:
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Only internal experts with special platform permissions can create Knowledge Channels
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Only Knowledge Zones can be added to a Knowledge Channel – if you want to add additional types of content, create an Expert Channel
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Use the search and filter feature when adding content to your Knowledge Channel to save time and effort