Updating the target audience of a Knowledge Channel ensures that the right users have access to the content, improving relevance and engagement.
>>> This article is for Researchers and Insights Experts.
FYI - You might know Knowledge Channels by another name - check out our glossary to find out!
To update the target audience in your Knowledge Channel:
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Navigate to the Knowledge app from the left-hand side navigation bar
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Switching to the curated view from the top of the page
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Navigate to the “Knowledge channels” tab
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Open the Knowledge Channel where you want to update the audience
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Navigate to the “Settings“ tab
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Start typing in a username or user group in the “Members“ field
A list of options will be displayed in the dropdown.
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Select one or more users from the dropdown
Your target audience will be automatically updated, and the added users will be able to see the content of your Knowledge Channel in the Knowledge app.
To remove users from the target audience of your Knowledge Channel:
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Click the “X” next to the user or user group(s) you want to remove
Your target audience will be automatically updated, and the added users will be able to see the content of your Knowledge Channel in the Knowledge app.
Insider Tips:
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Only internal experts with special platform permissions can create and edit Knowledge Channels