How to Define the Target Audience for a Knowledge Channel

Defining the target audience for your Knowledge Channel ensures that the right people can view and interact with the curated insights that will help them to effectively answer business questions and fulfill knowledge needs. 

>>> This article is for Researchers and Insights Experts.

FYI - You might know Knowledge Channels by another name - check out our glossary to find out!

To define the target audience for a new Knowledge Channel: 

  1. Navigate to the Knowledge app from the left-hand side navigation bar

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  1. Switching to the curated view from the top of the page

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  1. Navigate to the “Knowledge channels” tab

  2. Click on the Plus Sign icon 3.png in the top right corner of the inbox

A new window will pop up where you can name, describe, and define a target audience for your Knowledge Channel.

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  1. Give your Knowledge Channel a descriptive title

  2. Provide a clear and concise description of the expected topic, theme, or type of content

  3. Select users or a user group from the “Target Audience” dropdown to define who will see the channel

  4. Click the “Next” button in the top right corner of the window

You will be prompted to add content to your channel on the next screen.

 

Insider Tips: 

  • Only internal experts with special platform permissions can create Knowledge Channels

  • Only Knowledge Zones can be added to a Knowledge Channel – if you want to add additional types of content, create an Expert Channel

  • Your target audience will be able to access this channel via the Knowledge app and will not be able to remove it

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