The Comment Layout in a Knowledge Zone allows you to collect questions and feedback from your target audience and respond within the section.
>>> This article is for Researchers and Insights Experts.
FYI - You might know Knowledge Zones by another name - check out our glossary to find out!
To create a Knowledge Zone section using the Comment Layout:
1. Open a new or existing Knowledge Zone
2. Create a new section or scroll to a section that you want to use the Q&A format
3. Click on the Edit iconin the top right corner of the section
A Section Settings panel will open on the right-hand side.
4. Navigate to the “Layout” section
5. Select “Comments”
The layout of the section will be immediately updated and become available to your target audience as soon as you publish the Knowledge Zone.
You and your team will be notified via email and receive an in-system notification when someone leaves a comment or question.
To reply to a question or comment posted in the Comment section:
1. Open the Knowledge Zone where you want to answer a question
2. Go to the Comment section
3. Scroll to the comment
4. Click in the text field directly under the comment
5. Type in your reply
6. Click the Send iconto the right of the comment field
Your response will be immediately published, and the requester will receive a notification that you have responded to their question.
Insider Tips:
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Since commenters are alerted after each post, Q&A sections can be used like a comments thread to encourage users to post questions and replies and enable active discussions
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All comments display the name, profile picture, and time posted