How to Publish a Knowledge Zone

Publishing a Knowledge Zone takes it out of editor mode and makes it available to the broader user community on the platform which lets others benefit from your expertise.

>>> This article is for Researchers and Insights Experts.

FYI - You might know Knowledge Zones by another name - check out our glossary to find out!

To publish your Knowledge Zone: 

  1. Open a new or existing Knowledge Zone
  2. Click on the “Publish" in the top right cornerPublish KZ (1).png

A window will pop up, prompting you to add important information to your Knowledge Zone:

  1. Click on the “Thumbnail“ grey placeholder to add a thumbnail image from your desktop
  2. Update the Title field to give your Knowledge Zone a descriptive name
  3. Add a description
  4. Select tags from the different Classification dropdown menus
  5. Click “Next” in the top right corner of the window

In the next view you can choose an audience for your Knowledge Zone.

  1. Start typing a name or group in the “Viewers” field to define who will have access to your published Knowledge Zone
  2. Select the name or user group by clicking on it
  3. Type and select “Everyone” if you want everyone on the platform to have access to it
  4. Click “Next”

You will be prompted to select the users or user groups who should be notified that you have published new content.

  1. Click on the checkboxes next to the users you want to be notified

  2. Click “Publish”

Your Knowledge Zone will be published to your selected audience and will be available in the Knowledge app and Search on their platforms.

 

Insider Tips: 

  • Adding a relevant thumbnail image to your Knowledge Zone will encourage your colleagues to open it, once it's published on the platform

  • Be as descriptive as you can when filling out any text fields (title, description, and Knowledge Zone content) because they are indexed by the search engine

  • Classification tags correspond with Search filters, helping ensure that people can find your Knowledge Zone

 

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