Duplicate detection in Knowledge Zones automatically checks if a document already exists before uploading, preventing confusion and allowing you to quickly add the existing document to your Knowledge Zone with just a few clicks
>>> This article is for Researchers and Insights Experts.
FYI - You might know Knowledge Zones by another name - check out our glossary to find out!
To apply duplicate detection to your Knowledge Zone document upload:
- Open a new or existing Knowledge Zone
- Navigate to or create a section where you want to upload a document
- Upload your document
Once the document has been processed, a warning message will appear if the content already exists on your platform. Otherwise, your document will be immediately uploaded. If there is a duplicate, you will be prompted to review it.
Click the “Select File” button to see where the duplicate appears
A new window will open where you will be able to see the items identified as duplicates. You will also see the file you uploaded.
- Review the detected duplicates
- If you discover your document is a duplicate, select the already existing file from the “Duplicates detected” section by ticking the round checkbox in the top right corner of the content card
- Click “Continue”
The previously uploaded document will be immediately added to your Knowledge Zone.
If you decide that your uploaded document was not a duplicate, tick the round checkbox under the document in the “Current file” section and click “Continue”.
Your document will be uploaded immediately.
Insider Tips:
- If a duplicate is detected in the system, it is highly recommended not to upload the document again unless there is a specific business reason to upload a duplicate document
- Duplicate detection prevents the document from appearing twice in Search once published and cluttering the system
- Only users with specific permissions can add upload documents to Knowledge Zones