How to Avoid Uploading Duplicate Documents

Duplicate detection in Knowledge Zones automatically checks if a document already exists before uploading which avoids confusion lets you add the already existing document to your Knowledge Zone with just a few clicks.

>>> This article is for Researchers and Insights Experts.

FYI - You might know Knowledge Zones by another name - check out our glossary to find out!

To apply duplicate detection to your Knowledge Zone document upload: 

  1. Open a new or existing Knowledge Zone
  2. Navigate to or create a section where you want to upload a document
  3. Upload your document

Once the document has been processed, a warning message will appear if the content already exists on your platform. Otherwise, your document will be immediately uploaded. If there is a duplicate, you will be prompted to review the duplicate.

  1. Click the “View” button to see where the duplicate appears

A new window will open where you will be able to see the items identified as duplicates. You will also see the file you uploaded.

  1. Review the detected duplicates
  2. If you discover your document is a duplicate, select the already existing file from the “Duplicates detected” section by ticking the round checkbox in the bottom right corner of the content card
  3. Click the “Continue” button

The previously uploaded document will be immediately added to your Knowledge Zone.  

If you decide that the uploaded document was not a duplicate, tick the round checkbox under the document in the “Current file section” and click the “Continue” button.

Your document will be uploaded immediately.




Insider Tips: 

  • If a duplicate is detected in the system, it is highly recommended not to upload the document again unless there is a specific business reason to upload a duplicate document
  • Duplicate detection prevents the document from appearing twice in Search once published and cluttering the system
  • Only users with specific permissions can add upload documents to Knowledge Zones



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