How to Update Permission Levels for Knowledge Zone Content

Updating the permissions or security levels in your Knowledge Zone enables you to upgrade or restrict the access of your Team Members to your uploaded content, depending on your needs.

>>> This article is for Researchers and Insights Experts.

FYI - You might know Knowledge Zones by another name - check out our glossary to find out!

To update content permission(s):

  1. Open a new or existing Knowledge Zone
  2. Click on “Edit” on the right side of your screen
  3. Click on the Configuration Zone Icon to the left of the Three Dot Icon blobid0.png

This action will reveal the left-hand side configuration panel.

  1. Click on the downward arrow next to “Team”

This will expand the “Team” section to show the users who can access your Knowledge Zone.

  1. Scroll to the user whose permission level you wish to alter
  2. Click the field underneath “Role”

This action will reveal the available role options, which correspond to different access levels. By assigning a new role to your Team Member, you change their access level to your Knowledge Zone.

Owner: Creates and edits pages, and can publish or delete the Knowledge Zone
Expert: Can only edit pages assigned to them but cannot publish them


If you select “Expert,” the “Pages” section will appear.

  1. Click the field under “Pages” to select the exact pages to which the user should have access.

Your changes are saved automatically and are immediately applied to your Team Member’s access.

Insider Tip:

  • Any content published in a Knowledge Zone is made available throughout the platform once Zones are published

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